Relationship Governance Metrics

  • Home
  • Relationship Governance Metrics

As with all things, if it’s important, you measure it.

ECSA believes that for an Architecture-as-a-Service / Architecture-on-Demand to be successful, we need to measure both things that are Client facing and things that are internal that impact how we interact with a Client.

These metrics need to be aligned with the Architecture Principles that were provided on page 1 of this Service Offering. As such, the metrics that will be used that measure how the Architecture-as-a-Service model is doing are as follows:

Client Facing Metrics:

The following metrics will be used with regards to client facing activities to measure our direct delivery of service:

Architectural Due Diligence Rate (ADDR)

  • Percentage of projects that are fully compliant with ECSA EA Governance
  • Measured in %, goal = 98%

Time to Initiation (TTI)

  • The difference between when a Client needs architectural support and when ECSA is able to provide architectural support.
  • Measured in hours, goal = 8 hours or less

Time for Rewrite (TfR)

  • How much time is spent in re-writing artifacts. Forces Iterative approach to keep time down.
  • Measured in hours, goal = 3 hours or less per artifact

Satisfaction of Architecture Capabilities (SAC)

  • How satisfied Client is with ECSA capabilities.
  • Measured as %, goal = 90% or higher

Real vs Forecast Effort (RFE)

  • How accurate was the forecast for time to deliver artifact.
  • Measure as %, goal = 95% accurate

Change of Templates

  • How much time is adjusting templates for clients compared to plan.
  • Measured in hours per client, goal = 1 hr or less per template.

% of Activities Standardized

  • How much time is spent on standardized approach vs customized
  • Measured as %, goal = 90% or greater

These metrics will be used and provided to our clients on a monthly or quarterly basis (depending on when the Client would like to see them). They will be measured monthly for internal use and internal goal adjustment will occur on a semi-annually basis.

Internal Metrics:

The following internal metrics will be used with regards to our forecasting our work for the Client. They reflect indirect impacts on the Client:

Architecture Governance Approach:

  • Each activity should be iterative. The ECSA Architect should be continuously communicating with the Primary Stakeholders in order to ensure acceptance of final work product.
  • The focus is to try to standardize as much as possible. This allows for improved quality and speed of delivery.
  • The more accurate we are in our forecasts, the more we benefit the client as well as ourselves. It allows for both parties to plan appropriately.
  • A common complaint from customers of IT is that it takes so long to deliver projects (hence the acceptance of the Agile Framework). But there’s a way of speeding up Waterfall as well simply by doing things well.